At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a Support Engineering Manager to join our innovative team as our new #bloqstar. In this role, you will lead Bloq.it’s “Support Engineer” an elite-specialized team responsible for deep-dive investigations, proactive monitoring, and advanced (L3) escalations. You will ensure swift incident response for critical issues, reduce overall downtime, and collaborate closely with Engineering, Product, and other support teams.

What you’ll be doing: 

• Lead a team of technical engineer, ensuring ALL issues are swiftly resolved or escalated;
• Understand how software systems fit together and how it should be troubleshooted at the API/code/config level;
• Act as a Product & Service Expert, identifying training needs, documentation gaps, and proccess improvement opportunities.
• Develop and improve processes to streamline services, ensuring scalability and efficiency;
• Work with the Monitoring Specialist to define KPIs, set up alerts, and track potential issues across the locker network;
• Analyze recurrent issues, evaluate their impacts, and provide feedback insights;
• Oversee complex investigations in partnership with Product/Engineering teams.

What you’ll bring to the table:

• 5+ years of experience in a technical role, such as fullstack developer, Implementation Manager, Solutions Engineer, or a related field;
• Comfortable being the technical voice in customer conversations and the customer voice in technical meetings;
• Hands-on experience working with APIs, system logs, databases, and cloud services;
  Comfortable using tools like Postman, Git, MongoDB, scripting languages (e.g. Python, Bash);
• Experience building or optimizing technical  processes and tooling;
• Capability to work collaboratively with cross-functional teams;
• Fluent in English and Portuguese (written and spoken).

It would be great if you would also have:

• Experience with IoT, AWS, Ticketing, MongoDB, python , javascript.

Why join us?

• The opportunity to join our Ops - Support team and play a pivotal role in driving efficient issue resolution, proactive monitoring, and continuous process improvements while contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry ;

• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning ;

• Competitive salary and flexible benefits package, tailored to your experience and skills ;

• Eligibility for performance-based bonus, tied to your results and designed to reward your impact ;

• Work how you work best - we offer a remote-friendly policy and flexible hours so you can stay productive and keep life balanced ;

• Portuguese Health Insurance ;

• Unlimited days off (subject to manager approval).

Ready to join the revolution?